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Terms of Service

Last updated: August 06, 2025

1. Acceptance of Terms

By accessing and using the services provided by Touw Smart Home Systems ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Touw Smart Home Systems provides professional smart home installation and automation services throughout Manchester and surrounding areas in the United Kingdom. Our services include but are not limited to:

  • Smart lighting system installation and configuration
  • Home security system setup and monitoring
  • Climate control and energy management systems
  • Entertainment system integration
  • Voice control system setup
  • Complete home automation solutions

3. Service Agreement and Installation

3.1 Consultation and Quote

All installations begin with a professional consultation to assess your home and requirements. Quotes are valid for 30 days from the date of issue.

3.2 Installation Process

Installation services will be performed by certified professionals at the agreed-upon time and location. Access to the property and cooperation from the customer is required for successful installation.

3.3 Timeline

Installation timelines are estimates and may vary based on project complexity, product availability, and unforeseen circumstances.

4. Payment Terms

  • A deposit may be required before work commences
  • Full payment is due upon completion of installation
  • We accept various payment methods including bank transfer, card payments, and financing options
  • Late payment may result in suspension of warranty and support services

5. Warranties and Guarantees

5.1 Installation Warranty

We provide a 12-month warranty on our installation workmanship from the date of completion.

5.2 Product Warranties

Products are covered by manufacturer warranties. We will assist with warranty claims during the warranty period.

5.3 Limitation of Warranty

Warranties do not cover damage caused by misuse, unauthorized modifications, natural disasters, or normal wear and tear.

6. Customer Responsibilities

Customers agree to:

  • Provide accurate information about their property and requirements
  • Ensure safe access to installation areas
  • Follow operating instructions and maintenance guidelines
  • Notify us promptly of any issues or concerns
  • Allow reasonable access for maintenance and support services

7. Limitation of Liability

To the maximum extent permitted by law, Touw Smart Home Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the theory of liability.

8. Data and Privacy

Smart home systems may collect and process data about your home usage patterns. We are committed to protecting your privacy in accordance with our Privacy Policy and applicable data protection laws.

9. Intellectual Property

All custom configurations, software, and proprietary solutions developed specifically for your installation remain the intellectual property of Touw Smart Home Systems unless otherwise agreed in writing.

10. Termination

Either party may terminate ongoing service agreements with 30 days' written notice. Installation contracts cannot be terminated once work has commenced without penalty.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

12. Dispute Resolution

Any disputes arising from these terms shall be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales.

13. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect 30 days after posting. Continued use of our services constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us:

Touw Smart Home Systems

Chancery Place
50 Brown St
Manchester M2 2JG
United Kingdom

Phone: +44 20 3440 5000

Touw Smart Homes

Transforming Manchester homes with intelligent automation solutions.

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50 Brown St, Manchester M2 2JG

+44 20 3440 5000

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